Your phone never rings unanswered again.
Vaya picks up every call in about 1.4 seconds, books appointments and hands the tricky ones to your team with the full story. Set up for you in 5–14 days.
Every missed call is a customer who calls someone else.
After hours
Evenings, weekends and holidays go to voicemail. Most callers hang up and try the next business.
Line busy
Your front desk is helping someone in person while the phone keeps ringing.
Team on the job
Technicians, doctors and agents can’t pick up mid-task — and the caller won’t wait.
What are missed calls costing you?
Three numbers, ten seconds. Most owners are surprised by the answer.
Answers the call. Handles the job. Tells your team.
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01
Picks up in about 1.4 seconds
Greets callers in your business’s name. No menus, no “press 1”.
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02
Handles the request
Books, moves and cancels appointments, answers from your own knowledge, takes orders and service requests.
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03
Hands over with the full story
Urgent or complex calls go to the right person. Every call is summarised for your team.
Built for businesses where a missed call costs money.
Every call can be a booked appointment.
- Books, moves and cancels appointments in your calendar
- Answers hours, location and service questions
- Sends confirmations and reminders by SMS
- Routes urgent or clinical questions to your staff
Fill rooms, even when reception is busy.
- Checks availability and takes reservations
- Answers questions about rooms, parking, breakfast and check-in
- Handles late-night calls and guests from abroad in English
- Passes group bookings and complaints to your team
Book the job while your team is on the job.
- Takes service requests and books visits or workshop slots
- Collects address, problem and photos by SMS link
- Gives status updates on existing jobs
- Flags emergencies to the on-call technician
Never lose a big sale to voicemail.
- Books test drives, viewings and consultations
- Asks about budget, timing and what the caller is looking for
- Captures weekend and out-of-hours enquiries
- Sends qualified leads straight to the right salesperson
Solve the routine calls. Escalate the rest.
- Answers order status, account and “how do I” questions
- Opens and classifies tickets in your helpdesk
- Flags urgent issues by priority
- Hands over to an agent with the full call summary
Hear Vaya take a call from your industry.
30 minutes. Live. We’ll call Vaya together with a scenario from your business.
Everything your front desk does on the phone.
Books, moves, cancels
Works in your calendar in real time and sends SMS or email confirmations.
Knows your business
Trained on your services, prices, team and policies. Sounds like your best receptionist.
Knows when to get a person
Urgent, sensitive or complex calls go to your team — nobody repeats themselves.
No busy tone
Takes many calls at once, so nobody waits on hold in your busiest hour.
Multilingual
Speaks your caller’s language
Every call summarised
Transcripts, summaries and trends in one dashboard, synced to your CRM.
Live in 5–14 working days. We do the setup.
Live demo
Hear Vaya on a call from your industry and get a fixed quote.
We train Vaya
On your services, FAQs, team and calendar. No technical work from your side.
You approve, we switch on
Test calls first. Your number forwards to Vaya when you’re happy.
Become a founding customer.
We’re onboarding a small group personally, so every setup gets our full attention.
- Setup included
- Fixed founding price, locked for 12 months
- 30-day pilot — cancel if Vaya doesn’t earn its place
Your callers’ data stays in the EU.
EU data boundaries
Calls are processed and stored inside the EU.
GDPR by design
DPA available. You control retention.
Honest about AI
Vaya can tell callers it’s an AI receptionist, and always offers a person.
Built by Diadraw
Software engineers in Plovdiv since 2011.
Questions before you book.
How much does it cost?
A fixed monthly price based on your call volume, with setup handled by us. You get an exact quote on the demo — no surprises later.
Will callers know they’re talking to an AI?
That’s your choice. Vaya can introduce itself as an AI receptionist, and it always offers to put the caller through to a person. Most callers simply care that their question is answered straight away.
What if a caller is upset or the case is complex?
Vaya recognises frustration and urgency and hands the call to the right person on your team, together with a summary — so the caller never has to repeat themselves.
How long does setup take, and what do I need to do?
Typically 5–14 working days. We train Vaya on your services, FAQs, team and calendar, and run test calls with you. You review and approve — there’s no technical work on your side.
Do I keep my phone number?
Yes. Your existing number forwards to Vaya, so customers call the same number as always. You decide when — all day, after hours, or only when the line is busy.
Which calendars and CRMs does it connect to?
Common calendars and booking systems such as Google Calendar and Microsoft 365, plus CRMs and helpdesks with an API. We confirm your exact setup on the demo.
Can it handle our industry’s terminology?
Yes. Vaya is trained on your documentation, service list, team structure and the words your customers actually use. The more context you share during setup, the better it performs from day one.
Is there a contract? Can I cancel?
Vaya runs on a monthly plan. Founding customers start with a 30-day pilot and can cancel if Vaya doesn’t earn its place.
Every call, handled.
Book 30 minutes. Here’s what you’ll get:
- Vaya live on a call from your industry
- Your missed-call cost, worked out together
- A fixed quote and a go-live date
Choose a slot that suits you.
See the open times and book in under a minute. You’ll get a calendar invite with a Google Meet link.
See available times We only use your details to arrange the demo. Privacy